Intercultural Communication Skills for Scrum teams

Intercultural Communication Skills for Scrum teams.

Have a look at our short explainer video.

Arjan Verdooren

Trainer, author and lecturer on intercultural communication/ competence and cultural diversity

Arjan Verdooren (Amsterdam, 1980) is a trainer, consultant and lecturer of intercultural communication, intercultural competence and diversity management. He has worked for a wide range of clients and sectors, including international corporations, schools and professional football organizations.

Arjan is the co-author of ‘Diversity competence- Cultures don’t meet, people do’, in which he describes a multi-faceted yet pragmatic approach to differences.

Next to providing training and advice to professionals, he is a lecturer in the international Master in Communication programme of the University of Gothenburg, Sweden.

Jasper Verdooren

Agile Coach | Scrum trainer

An Agile veteran with more than 10 years of hands-on experience as Agile coach, Scrum Master and Product Owner. I get my energy from helping individuals, teams and organisations become the best version of themselves.

My clients range from small startups to big international corporates in a variety of industries.

I am certified as Scrum Master (CSM), Product Owner (CSPO) and as ICAgile Certified Expert in Agile Coaching (ICE-AC).

Training dates

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Intercultural Communication Skills for Scrum teams

09:00 – 09:30 Introduction

We will introduce the trainers, the program for the day and the goals.

12:15 – 13:15 Lunch

Pretty much what you think it is.

09:30-10:15 Diversity game

In this game, participants are asked to reflect on and exchange their mutual differences and similarities, and eventually utilise them to boost creativity. In this way, several of the day’s key learning points are introduced.

13:15 – 14:15 Communication game

This simulation game gives us an opportunity to address some of the challenges of international communication and cooperation in an entertaining way.

10:30 – 11:30 (Cultural) Differences

We discuss, explore and analyse (cultural) differences between people, and how they impact people’s behaviour in work situations. We will touch upon different approaches to e.g. hierarchy, planning, communication, relationships, trust, work/private and rules.

We will use constellations using a number of statements. Some of them are based on the Scrum values (commitment, courage, focus, openness and respect).

14:15 – 16:00 The TOPOI model

We introduce the TOPOI model as a method to analyse miscommunication and make interventions to repair or improve it. After a short break we apply this model to a number of real life cases from existing Scrum teams.

11:30 – 12:15 Similarities: inclusiveness

We focus on the other side of the coin: recognizing similarities and commonalities between people. This is an important basis for building and enhancing team inclusiveness: a situation where all members can contribute to team goals, based on their individual talent and competence. We discuss both barriers to such inclusiveness as well as ways to enhance it.

16:00 – 17:00 Wrap-up, evaluation, and suggestions for future learning.

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Frequently Asked Questions

If your question is not answered below, contact us using the form below.

What is included in the ticket price?

Included in the ticket price is the training, all training materials, coffee, tea and lunch.

Where will the training take place?

Our trainings are generally organised in the Amsterdam area. For exact locations, see the overview with dates.

Who is this training meant for?

This training is especially designed for members of Scrum teams (or other Agile teams) that work in an international or intercultural environment, especially Scrum Masters, Product Owners, Development Team members or other people to interact with those teams.

When is the next training?

See the overview with training dates. If there is no date that works for you, be sure to sign up for the newsletter, as we announce new dates there.

Can I also take this training if I don’t know anything about Scrum or Agile?

This training has specifically designed with people from Agile teams in mind. You can still join, knowing nothing of Scrum or Agile, but you might not understand all the cases and examples used throughout the day. Do have you any doubts or questions? Contact us!

Is this training also available in-house?

Of course it is! Contact us with the form below.

In which language will this training be given?

The language for this training will be English.

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