What exactly is this about?
Conflict Handling
Conflict happens everywhere—at work, at home, in teams, and in leadership. Most of us were never taught how to handle it well, so we either avoid it, overreact, or let it damage relationships.
The focus is hands-on, real, and immediately applicable. By the end, you won’t just “manage” conflict—you’ll be able to transform it into opportunities for clarity, trust, and stronger connections.
Do You Need it?
Do you ever avoid tough conversations because you worry about making things worse?
Have you found yourself replaying arguments in your head, wishing you’d handled them differently?
Do small misunderstandings sometimes grow into bigger problems in your team or relationships?
Do you want to feel more confident when emotions run high?
Are you leading people through change or uncertainty, where tensions naturally rise?
Would you like to turn conflict into something that builds trust instead of breaking it?
What Will It Help You With
Clarity
Connection
Confidence
Empathy
Skills
Growth
Discover Your Conflict Style
Everyone has a natural way of handling conflict—some avoid it, some compete, others compromise. You’ll identify your own style and explore how it affects the people around you. This awareness is the first step to handling conflict with more choice and less autopilot.
Understand the Brain in Conflict
When emotions run high, our brains can trick us into fight, flight, or freeze. You’ll learn what happens in the amygdala and prefrontal cortex during tense moments, and how to use simple techniques to stay calm, clear, and constructive.
Practice Real Tools for Real Conversations
This isn’t just theory—you’ll practice curiosity, empathy, and neutrality in realistic scenarios. By the end, you’ll have practical tools you can take back to your workplace and life to handle conflict with clarity, confidence, and connection.
We also teach other Leadership skills
Check out our portfolio and find out more about the Leadership Essentials classes we offer!